Welcome to Descanso Perfecto S.L.. By accessing and using our website [www.descansoperfecto.es(hereinafter referred to as the "Website"), you agree to be bound by the following Terms and Conditions of Use. We recommend that you read this document carefully, as it regulates the use of our site and the purchase of our products.

1. Company Identification

Descanso Perfecto S.L.CIF B16792517, domiciled at Calle Gregorio Marañón, 10, 03181 Torrevieja (Alicante), is the owner of the website www.descansoperfecto.es. If you have any queries, you can contact us through:

Scope of application

These terms and conditions apply to all sales made through the website, as well as to the use of the website. By accessing the site or making a purchase, you agree to comply with these terms and conditions.

3. Use of the Website

Use of the website is subject to the following conditions:

  • The user must be at least 18 years old to make a purchase.
  • The user undertakes to provide true, accurate and complete information during the purchase process.
  • You agree to use the website only for lawful purposes and in accordance with these terms.
  • Use of the site for fraudulent activities or activities that infringe the rights of third parties is not permitted.

4. Purchasing Process

  1. Product Selection: The user can browse our product catalogue and add the products he/she wishes to buy to the shopping cart.
  2. Formalisation of the OrderTo complete the purchase, the user must provide their personal information and shipping details and accept these terms and conditions.
  3. Order ConfirmationOnce the order has been placed, the user will receive a confirmation e-mail with the details of the purchase.
  4. Product AvailabilityAll orders are subject to product availability. In the event that a product is not available, the customer will be informed as soon as possible in order to arrange a refund or replacement of the product.

5. Prices and Taxes

  • All the prices shown on the website include the Value added tax (VAT) applicable in Spain.
  • Prices do not include shipping costs, which will be calculated at the time of purchase and the user will be informed before confirming the order.
  • We reserve the right to change product prices at any time. However, confirmed orders will maintain the price shown at the time of purchase.

6. Payment Methods

We offer the following payment options:

  • Credit/debit card (Visa, Mastercard, etc.). 

Payment will be made through the platform provided by Redsys. Your payment details will not be stored. The transaction will be done externally to the website of DESCANSO PERFECTO.

7. Shipping and Delivery

  • Delivery AreasWe ship to all the territory of Spain.
  • Delivery DeadlinesDelivery times vary depending on the availability of the product and the location of the recipient. Generally, the estimated delivery time is 3 to 7 working days.
  • Shipping costs: Shipping costs will be informed before completing the purchase and may vary depending on the destination of the order.
  • Delivery IncidentsIn the event that the order cannot be delivered for reasons beyond our control (e.g. incorrect address), we will contact the customer to correct the information. If the customer does not respond, the order will be cancelled and the amount refunded, minus shipping costs if applicable.

8. Return Policy

  • Right of withdrawalThe customer has the right to withdraw from his purchase within a period of 14 calendar days without the need for justification, provided that the products are in perfect condition.
  • Product ReturnsTo make a return, the customer must contact us via email or telephone and follow the instructions provided.
  • Cost of return: The return shipping costs are to be paid by the customer, unless the return is due to an error or defect in the product.
  • ReimbursementOnce we have received the returned products, we will reimburse the amount within the following period 14 days through the same payment method used.

9. Product Warranty

All our products are covered by the legal guarantee of conformity in accordance with Spanish law. If a product proves to be defective, the customer is entitled to repair, replacement or refund, as appropriate.

10. Intellectual Property

The entire content of the website, including text, images, graphics, logos, and other elements, is the property of Descanso Perfecto S.L. or third parties who have authorised its use. Reproduction of any content in whole or in part without prior written consent is prohibited.

11. Limitation of Liability

Descanso Perfecto S.L. is not responsible for:

  • Damage or loss arising from the use of the website or products purchased.
  • Problems of access or operation of the website due to causes beyond our company's control.
  • Delays or failures in delivery due to force majeure (strikes, natural disasters, etc.).

12. Modifications to the Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Modifications will be effective upon posting on the website, and it is your responsibility to review them periodically.

13. Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Spanish law. For any dispute arising from the use of the website or the purchase of products, both parties agree to submit to the jurisdiction of the courts and tribunals of Alicanteunless otherwise provided by law.

14. Contact

For any queries or clarifications regarding these terms and conditions, you may contact us through the following means: